The path
Start with 1xSlots support, and a complaint form can be e-mailed to [email protected] with your account number and the details.
Keep proof
Screenshots and transaction numbers speed up resolution.
Escalation
After the platform’s channels, the Curaçao licensing body is a higher level.
Start with support
Direct the complaint to 1xSlots support with your account number, the details and screenshots, or e-mail the complaint form to [email protected].
Keep proof
- The account number and the time of the problem
- A screenshot of the error
- The transaction ID if any